As your team grows, you need to scale its culture. There is no doubt that things like a high hiring bar are critical, but still, there is a limit to what can be achieved by only smart people talking in the office kitchen and agreeing to do something. At a certain point, you need to transform culture into processes. Culture is something natural that sustains itself, but processes are man-made and often unfitting to the natural pace of things. One of the ways to guide processes in the right direction is by automating them using ChatOps. I want to share some lessons I’ve learned while doing it to establish good on-call processes on my team.
It was certainly entertaining for me, so I did all of the things from the list above 🥸